Salesforce Platform Developer Practice Exam

If the assignee of a workflow task is a role containing more than one assigned user, who is designated as the assignee?

1. Account Owner

2. System Administrator

3. The person who triggered the rule

4. The record will show an error message

The correct answer is: The person who triggered the rule

When a workflow task is assigned to a role that includes multiple users, the system needs to determine a specific individual to designate as the assignee for that task. In this situation, the person who triggered the workflow rule will be designated as the assignee. This approach helps ensure that the task is effectively connected to a relevant user who initiated the action that led to the workflow being enacted. The reasoning behind this is rooted in the design of Salesforce's workflow management. By assigning the task to the person who triggered the rule, it maintains a clear connection between the action taken and the action required (the task). This enhances accountability and ensures that the individual who initiated the process is directly responsible for following up on the task at hand. In scenarios where roles are involved, but no specific user is clearly defined as the assignee, the system defaults to the individual who triggered the workflow to prevent ambiguity and ensure that workflow actions remain traceable and manageable. This choice maximizes the effectiveness of workflow automation within the Salesforce environment.