Salesforce Platform Developer Practice Exam

In which fields does Salesforce display the default workflow user? Select all that apply.

1. Username, in the "Created By" field for tasks

2. The "Sending User" field for email

3. The "Assignment" field

4. The "Last Modified By" field for field updates

The correct answer is: Username, in the "Created By" field for tasks

The correct answer highlights the specific scenario where Salesforce uses the default workflow user, which is relevant in the context of creating tasks. When a workflow rule is triggered that results in the creation of a task, Salesforce assigns the task to the default workflow user in the "Created By" field. This ensures that there is a consistent point of accountability for tasks generated by automated processes. For other potential fields, while they serve important roles in the workflow process, Salesforce does not apply the default workflow user in those cases. For instance, the "Sending User" field for emails typically reflects the individual who triggered the email rather than a default user. The "Assignment" field identifies the specific user assigned to an item, which may not default to the workflow user. Similarly, the "Last Modified By" field indicates who last edited a record, and may not correspond to the workflow user unless that user was the one who conducted the modification. Understanding the context of where the default workflow user is applied clarifies its importance in task management within automated workflows in Salesforce.