Salesforce Platform Developer Practice Exam

What feature of Force.com's security allows managers to access records accessible to their team members?

1. Object level access to profiles

2. Field level access to profiles

3. Organization wide defaults

4. Role hierarchy

The correct answer is: Role hierarchy

The role hierarchy in Salesforce is a structure that allows for controlled data access based on assigned roles within an organization. In this hierarchy, users can access records owned by users lower in the hierarchy, as well as their own records. This means that managers, who typically hold a higher role in the hierarchy, automatically gain visibility into the records owned by their team members. This feature promotes collaboration and ensures that management can oversee team performance while restricting access to sensitive information that is not pertinent to their role. The role hierarchy effectively streamlines data management, aligns with organizational structure, and maintains a secure yet accessible environment for team members to collaborate. In contrast, object level access to profiles determines what objects users can see; field level access controls visibility at the field level within those objects; and organization-wide defaults set the baseline level of access for records. While these features are crucial for security, they do not inherently provide managers with the ability to access their team members' records as the role hierarchy does.