Salesforce Platform Developer Practice Exam

What methods can be used to show the approval history of a record?

1. Display approval history information in addition to the fields selected

2. Add approval history to page layout

3. Both display and page layout modifications

4. None of the above

The correct answer is: Both display and page layout modifications

The option indicating both display and page layout modifications is correct because it encompasses two effective methods of showing the approval history of a record in Salesforce. First, displaying approval history information directly in the user interface allows users to see the relevant details at a glance without having to navigate to other areas of the platform. This could be through a dedicated section on a record's detail page, ensuring that users can immediately access the approval process status and earlier decisions. Second, adding approval history to the page layout enables that information to be presented systematically within the record's structure. By customizing the page layout to include the approval history component, organizations can ensure that the history is always visible and accessible to users who interact with that record, contributing to better decision-making and a clearer understanding of the record's approval process. Utilizing both methods enhances the user's experience by providing comprehensive visibility and streamlining access to important historical data related to approvals, making it easier for users to track progress and understand decision-making contexts.