Salesforce Platform Developer Practice Exam

Which member types are available for a queue? Select all that apply.

1. Private Groups

2. Profiles

3. Public Groups

4. Roles

The correct answer is: Public Groups

Queues in Salesforce are designed to manage the workload of cases, leads, and other objects by allowing multiple users to share access. The correct response identifies public groups as one of the member types allowed in a queue. Public groups are collections of users, roles, and other groups that can be used to organize and manage work assignments effectively within a Salesforce organization. When you add a public group to a queue, all members of the group gain access to the items in that queue, enabling collaborative handling of workload. In contrast, other options such as private groups, profiles, and roles do not function as member types for a queue. Profiles are used to define the permissions and access levels of users, while roles help determine the record access hierarchy. Private groups, on the other hand, do not allow broader access in the same manner as public groups and are not utilized when configuring queue membership. Therefore, the use of public groups is the correct and suitable choice for queuing in Salesforce.